SMM Canopies - Slide 1

Warranty Policies

Standard Warrantee Term and Conditions

SMM Manufacturer Warranty For SMM Steel Canopies
Within this warranty
a )

SMM means Sammitr Motors Manufacturing Public Company Limited, 39 Moo 12 Petchkasem Rd., OmNoi Kratumban, Samuthsakorn 74130, Thailand; 
b )

Authorized reseller means a retail outlet which has been authorized by SMM to sell and install the product;
c )

Authorized installer is :

  • where the product has been sold by authorized reseller, then ''authorized installer'' means an installer appointed by authorized reseller;
  • where the product has been sold by SMM, then ''authorized installer'' means an installer appointed by SMM; 
d )

Instruction for care and maintenance means the instructions for care and maintenance of SMM steel canopy products set out in the attachment (I) to this warranty document;
e )

Customer means end user who purchased the product from authorized reseller or directly from SMM; 
f )

Modification means any modification to the product which was carried out without SMM’s prior written approval; 
g )

Product means an SMM steel canopy product which is manufactured by SMM
h )

Warranty is the product warranty as set out in item 1 of this document, and to be read and understood in conjunction with all the other information contained in this document (including the attachments);
i )

Product information means information about the SMM product which may be contained in any documentation provided with the SMM product, installation manual of the product, installation manual of wiring etc.
j )

Warranty period means, the period that this warranty is valid against defects of the product as set out in item 1c; 
k )

Warranty claim means a claim submitted by customer against this warranty.
1) Warranty coverage
a )

This warranty only applies where a defect has arisen, wholly or substantially, as a result of faulty manufacture, parts or workmanship during the warranty period. 
b )

This warranty needs to be read and understood together in conjunction with all the other information contained in this document. 
c )

The warranty period for SMM product is as below.

  1. Product loading from SMM. until sold to end user more than 1 year. Counting warranty date from loading product from SMM .
  2. Product loading from SMM factory until sold to end user within 1 year. Counting warranty date from Purchasing of end user.

The warranty details are as follows:
d )

This warranty only applies to a product which :

  • has been purchased new from an authorized reseller or SMM; and
  • Has not yet been installed, or if the product has been installed, it was installed by an authorized reseller or direct by SMM.
2) To be entitled to claim with the warranty, the customer must:
a )

Have the SMM product fitted in accordance with the official SMM product information;
b )

Submit the warranty claim within the warranty period;
c )

Care and maintenance the product, including any required by product information, complying with the instruction for care and maintenance of SMM steel canopy products described in the attachment to this warranty, including any care and maintenance instructions specified in any documentation provided (including electronically) to customer at any time;
d )

The customer must provide the proof of purchase which demonstrates compliance with the above conditions to receive any services under this warranty.
3) The warranty does not apply where damage is caused by:
a )

Improper maintenance or care, accident, physical, mechanical, chemical or electrical abuse, improper installation, alteration of modification from original condition;
b )

Loading the SMM product with weight in excess of the product information; 
c )

Use of non-genuine SMM components in the product;
d )

Racing or competition use , hill climbing, speed trials or similar activities
e )

Any damage incurred during transportation or handling of the product (as a precaution a customer may purchase insurance, at their own cost);
f )

Use of the product on vehicles with modification that has not been approved in writing by SMM
g )

Fire, flood, lightning or other acts of God;
h )

Driving the vehicle with canopy windows or doors open; 
i )

Paint damage due to bird droppings or chemical agents;
j )

Surface rust or minor surface cracking (as this does not constitute a structural defect);
k )

Use of the SMM product outside of the requirements of product information
l )

using the SMM Product other than for the purpose for which it was originally designed or other than in accordance with the Product Information and all relevant vehicle safety and compliance laws, including unusual, improper or negligent use or misuse or overloading; 
m )

ECU, electric lock electric switch, wiring harness had damage from improper installation, alteration of modification from original condition.
4) The procedure for customer to make a warranty claim:
a )

Return the product to authorized reseller where the product was purchased. If purchased directly from SMM then return the product to SMM; 
b )

For a product fitted to a vehicle, bring the vehicle fitted with the product to authorized reseller where the product was purchased, provided that the product was installed by an authorized installer. If purchased from SMM and installed by an authorized installer then bring the vehicle fitted with the product to authorized installer or SMM;
c )

Provide proof of purchase of the product from SMM or from authorized reseller;
d )

Provide the warranty claim with the details, completed and signed by customer and authorized reseller;
e )

With the authorized reseller, complete a warranty claim with a full description of the defect (including customer and authorized reseller contact details, serial number of product, vehicle maker, model, year, vehicle color, date of purchase, date of installation, photo which specified a position of alleged defect, and any other information to describe the alleged defect.
f )

Combined, authorized reseller must submit the warranty claim during the warranty period to;

  • Sammitr Motors Manufacturing Public Company Limited. (Thailand)
  • Sales department: Tel. 0-2420-0027 Ext: 2101
g )

Incomplete warranty claims will be rejected and will not be processed. Authorized reseller and customer will be informed of this rejection of the warranty claim.
h )

SMM will review the warranty claim and advise whether the conditions of the warranty have been satisfied.

Recommendations for warranty.

INSPECT IMMEDIATELY !!

IT IS YOUR RESPONSIBILITY TO INSPECT AND NOTE ANY DAMAGE. AFTER RECEIVED PRODUCT FROM US.
DAMAGE COMPLAINT

  1. KEEP CARTON & PACKING MATERIAL OR PICTURE & VIDEO.
  2. KEEP PICTURE & VIDEO DURING UNLOAD FROM CONTAINER.
  3. CLEAR COMPLAINT DETAIL DESCRIPTION OF PRODUCT RECEIVED.
  4. RECORDING THE PROBLEM DESCRIPTION WITH VDO & PICTURE.
  5. RETAIN COPY OF INSPECTION REPORT
  6. NOTIFY DAMAGE WITHIN 5 BUSINESS DAY AFTER RECEIVING THE PRODUCT.
5) Costs and expense of making warranty claim:
a )

Where SMM accepts a customer’s warranty claim, SMM accepts for replace canopy or replace material and labour cost for repair and ground freight.
b )

Where SMM accepts a customer’s warranty claim, SMM will rectify any defective materials or workmanship at its own expense.
c )

Expenses incurred by customer in making a claim under this warranty are to be borne by customer.
6) Other loss:

This warranty covers only the remedies set out in clauses 1 ) . No claim for any other remedy or relief of whatever nature (including, without limitation, a claim for lost time, inconvenience or other direct or indirect or consequential loss and whether based in contract, negligence or other legal cause of action), will be recognized under this warranty.
7) Your rights under consumer law:

Our goods come with guarantees that cannot be excluded under the Relevant Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Attachment

INSTRUCTIONS FOR CARE AND MAINTENANCE OF SMM STEEL CANOPY PRODUCTS

(IF THESE CARE AND MAINTENANCE GUIDELINES ARE NOT ADHERED TO, THEN THE SMM MANUFACTURER'S WARRANTY WILL NOT APPLY)



  1. Clamps and Bolt/Nut Assembly
    Inspect the mounting clamps or bolts that hold the canopy to the vehicle one month after installation date - check that they are still fastened correctly. If travelling on sealed roads only, inspect the mounting clamps or bolts that hold the canopy to the vehicle every three months, to ensure that the connections are still sound and not loose.
    NOTE: When travelling off-road or on unsealed and rough roads on a regular basis, re-check mounting clamps or bolts at a minimum of every month or as required, to ensure the connections are still sound and not loose.

    The four securing clamps or bolt/nut assembly (dependent upon installation method) are located under the rubber grommets, two on each side of the canopy. Remove the grommets and check the clamps or bolt/nut assembly. If the clamps or bolt/nut assembly can be shifted or twisted upon application of gentle sideways or twisting finger pressure, they require tightening. See your Authorized Reseller immediately to tighten the clamps or bolt/nut assembly. In an emergency situation and only if safe to do so, you may tighten the clamp or bolt/nut assembly sufficiently to secure the canopy in order to safely drive it to your authorized reseller.

    Before tightening, ensure the canopy is still in the correct position of the vehicle. The tension setting for the clamps is 7 Nm. torque, this is a ‘light tension’. If clamps or bolt/nut assembly are damaged or deformed during installation or use n any way they, they must be replaced with SMM Spares from the authorized reseller. Damage to the canopy or the vehicle may result if this condition is not rectified quickly. Any ensuing damage due to poor installation or negligence will not be covered under this warranty.
  2. Roof Rails
    The roof and roof rails provided can support up to 100kg of vertical and side load if properly secured. The load weight should be distributed evenly along both rails. Do not place full load on a single rail or a single point along the rail as damage may result and will not be covered by this warranty.

    NOTE: USE ORIGINAL SPARE PARTS, DO NOT OVER-TIGHTEN CLAMPS, BOLT/NUT and ROOF RAILS
    Please note that any damage to the parts, the vehicle or canopy caused by use of non- genuine SMM parts and over-tightening of clamps, bolt/nut assemblies is not covered under this warranty. Any damage to canopy or accessories caused by use of non-genuine SMM parts and over-tightening of bolts securing the roof rails to the canopy or use of non SMM approved bolts is not covered under this warranty.
  3. Drainage Holes
    Check drainage holes regularly on the bottom section of the windowto ensure they remain clear of any debris, so that water can escapefrom the window channels. Do not allow drainage holes to remain blocked.
  4. Cleaning Exterior
    Keep the exterior of the canopy clean and free from bird droppings, dirt and dust build up, and foreign contaminants or harsh chemicals. Do not use any abrasive materials when cleaning the canopy or glass, use approved and mild motor vehicle cleaning or polishing products recommended by the vehicle manufacturer for cleaning your vehicle. High-pressure washers are not to be used too close to the canopy as damage to the paint and seals may occur and will not be covered under this warranty.

    Seals - Clean rubber seals in and around the window and door seals regularly using a warm damp cloth and a small amount of mild automotive car wash. Do not allow dust or dirt build up in and around rubber window and door seals or on canopy surfaces as they will act as abrasives and damage the seals and the paint on the vehicle or canopy. These are not covered by this warranty.
  5. Moving Parts (Locks and Hinges)
    Regularly lubricate lock and key recess on rear tailgate and side window locks using a suitable lubricant (suggest TRIFLOWTM “Superior Lubricant”). Regularly lubricate door hinges (suggest TRI-FLOWTM “Red Grease”). Frequency of lubrication is dependent upon use. Under normal use ( < 10 times per day), lubrication every 3 months is sufficient. For frequent and heavy use, monthly lubrication is recommended.
  6. Rear Canopy Door Side Stoppers
    The two rear tailgate stoppers are adjusted at installation to secure the rear tailgate door from sideways movement, especially during vehicle operation. Check the position of the stoppers at installation. If the stoppers have loosened or if the rear tailgate door is able to move sideways when closed or vibrates under vehicle operation, return the vehicle to the authorized reseller immediately for adjustment - this is part of the authorized reseller’s and installer’s responsibility. Six monthly inspections are recommended under normal domestic use and for commercial use, inspection every month is recommended.

    Damage to the canopy or the vehicle may result if this condition is not rectified quickly. Any ensuing damage due to poor installation or negligence will not be covered under this warranty.